Cancellation Policy

At Nova Sports Bikes, we understand that plans can change. This Cancellation Policy explains how and when you can cancel an order. It works together with our Return & Refund Policy and is consistent with the Australian Consumer Law (ACL).

Cancelling Within 24 Hours

You can cancel your order free of charge within 24 hours of placing it, provided it has not yet been dispatched. Please contact us as soon as possible by phone or email with your order number.

Cancelling After 24 Hours / After Dispatch

If your order has already been dispatched from our facility, it can no longer be cancelled. Once you receive the package, you may follow our standard returns process (see our Return & Refund Policy). Change-of-mind return shipping is paid by the customer; we cover return shipping for faulty, damaged, or incorrect items.

Cancellations by Nova Sports Bikes

In rare cases we may need to cancel an order (for example, if an item is unavailable or a pricing error occurred). If this happens, we will notify you promptly and issue a full refund to your original payment method.

Refunds for Cancelled Orders

Approved cancellation refunds are issued to your original payment method (PayPal or bank transfer). Please allow up to 10 business days for processing; your bank or PayPal may need additional time to post the funds.

How to Cancel

To request a cancellation, contact our team with your order number:

Store Name: Nova Sports Bikes
ABN: 90 421 749 981
Phone: +61 468 226 150
Email: support@novasportsbikes.com
Address: 40 Roseland Ave, Rochedale South, QLD 4123, Australia

Support hours: Mon–Fri 9:00 AM–6:00 PM, Sat 10:00 AM–4:00 PM (AEST), Sun closed. We respond to all queries within 24 hours.